Costco Tire Service Center

Jessica M 2 months ago

Came to get tire repair and inspected. They called back to let me know the tires were not available for my car but offered to just put in the spare in. Was told they were going to call when the car was ready. Waited over an hour just to walk over to the tire center to see my car parked without them giving me call about it being ready. Worst costumer service experience here.

AJ 6 months ago

Avoid at all costs. The most inexperienced group of unprofessional individuals I’ve ever worked with. A simple nail in the tire replacement that cost me $11.99 that they didn’t understand how to do ended up being $1000 repair at the dealership. When I went through their insurance adjuster who claimed to be independent in the end with every proof point I had with every image with even the video from the tire center showing them take my tire off and not be able to put the tire back on until they had to break a nut wasn’t enough for them and they denied my claim. I simply asked for Costco to handle the cost that were caused due to their negligence. Please, if you value your time and your money, avoid especially this group in Irvine technology Drive as much as you can they are a horrible unprofessional inexperienced group of children with no leadership no support no management…

Jess P 7 months ago

Had an easy experience booking an appointment, the tires were delivered as purchased and notified, and yes the wait for an installation took a while end to end (from walking in for service check in and getting keys to drive off) but I had anticipated that already given any type of essentially walk-in service request for a very busy store. The staff pays attention to you, offers same day work on your car, and so overall I had a great experience counter to a lot of reviews here! As long as you know you're not the center of the world and can wait your turn in a venue as busy as the Costco markets themselves, the guys here are great. Just make an afternoon out of it if you're going to wait around - grab food and coffee at the food stand.

Pejman Rahimi 8 months ago

There’s a reason the average rating for this Costco Tire Center is lower than other Costco locations. Waiting 30 minutes to pick up a vehicle that is already marked as ready points to a management issue. This is definitely not the fault of the staff, they were courteous and professional. The problem lies with management and process inefficiencies. The only reason I’m giving an extra star instead of one star is because of the staff.

Elton Xu a year ago

I’ve made an appointment at 4:00pm for change Michelin tires, I gave them car at 3:45pm, then waiting, till 5:20pm they moved my car in and on rack hold there; and waiting and waiting, till 7:20pm they start dismantle wheels, and waiting and waiting, finally 8:23pm I got my car back!!!! I was on time and but still spent more than 4.5 hours just only for change two tires!